FAQ

Shipping information 

All orders placed within Australia are shipped by Australia Post. This is a tracked service and a confirmation email will be provided prior to dispatch with this information. 

All shipping costs are calculated at the checkout 

Please note - Postal services including Australia Post are currently experiencing a high volume of parcels with additional disruptions. For this reason, please allow extra time for the delivery of your order.


Sizing information 

All sizes for collection pieces are provided in the drop down menus next to the artwork. For custom pieces, we offer between sizes A6 and A0. Custom sizes and shapes can be quoted for upon request.
For any illustration sent as a digital copy, physical sizing does not apply. 

I'd like to order a custom illustration, how does it work?

You can find out more information, about the order process here and when you are ready, you can process your inquiry with us for a tailored quote


How much does a custom piece cost? 

Read our information on how custom pieces are created, and contact Cassandra here for a tailored quote  


How long will it take to create a custom illustration?

Orders can take between 4-6 weeks to be completed and delivered. If you require your order within a shorter frame of time, please get in touch with Cassandra with this information. 


I'd like an illustration created to use for my event day stationary, how can I order this?

Cassandra can certainly do this (and also create a printed version and provide both if this is required!). Contact Cassandra to inquire about an electronic copy here.  


What is Live Illustrating?

Live Illustrating is a wonderful addition to any social or corporate event that entertains guests with quick and stylish sketches. Guests can enjoy having their photo taken and transformed into an illustration that captures their outfits. Presented in a transparent sleeve, the sketches are theirs to take home as a special memento of their time at the event! 


How long does a Live Illustration take?

The concept of sketching live means that Cassandra is working at a quick pace, however the time per piece is greatly dependent on the outfit being drawn. To find out more, read through our Live Illustration information, and contact Cassandra here about how this could be the perfect way to entertain guests at your next event! 

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